Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our appliance repair services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our appliance repair services, including your name, contact details, appliance information, repair history, and service requirements. For diagnostic services, we may collect technical data about your appliance's performance and error codes.
We also collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality appliance repair services and includes:
- Processing service bookings and managing engineer schedules
- Maintaining appliance repair histories and service records
- Coordinating parts ordering and warranty claims
- Managing service documentation and certification
- Handling customer service inquiries and safety notifications
We handle your information responsibly, using it solely for your appliance service requirements.
3. Appliance and Service Data
We maintain detailed records of your appliance specifications, repair history, service work, and maintenance schedules. This technical data helps our engineers provide appropriate servicing and is treated with strict confidentiality.
Appliance information is accessed only by authorised engineers directly involved in your service. We do not share detailed service records with third parties without your explicit consent.
4. Data Security Measures
We implement industry-standard security protocols to protect your personal information and appliance data. All customer records are stored on encrypted systems with role-based access controls. Physical service documents are securely stored and shredded after the retention period.
From initial booking through service completion, we maintain strict data protection standards for both personal data and appliance information.
5. Legal Basis for Processing
By using our appliance repair services, you consent to us processing your information as outlined in this policy. This includes processing necessary for fulfilling our services, including appliance assessment, repair coordination, and safety compliance.
6. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as parts suppliers for warranty claims, manufacturers for technical support, and insurance companies for approved repair work.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information to marketing companies.
7. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another service provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
8. Data Retention Period
We retain your personal data for as long as necessary to fulfil our services and legal obligations. Appliance repair records and service documentation are typically archived for 5 years to allow for warranty claims and legal compliance, unless you request earlier deletion.
After the retention period expires, we securely delete or anonymise your personal information, though we may retain minimal data for legal compliance purposes.
9. Service Security and Appliance Protection
Our engineers follow strict protocols when working in your home. All technicians are vetted and carry identification for your security and peace of mind.
For questions about our privacy practices or to make a complaint, contact us at: [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
10. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025